Privacy policy

Maintaining the confidentiality of user data is one of the basic principles of the work of LLC “Multimed”. The Privacy Policy and work methods are aimed at processing personal data in an appropriate and lawful manner and ensuring their confidentiality, storage and availability.

This Privacy Policy applies to the website Multimed.ua, which is used and managed by LLC “Multimed”, registered in Odessa, Ukraine.

This Privacy Policy is a complete statement of the privacy policy for personal data on the Internet, which applies to the activities of our company. The Policy explains what types of data we collect, as well as how we use, transfer and protect the information you provide. It also describes your possible actions regarding the use and correction of your personal data, as well as access to them. Our company’s activities are governed by the General Data Protection Regulation (EU) 2016/679 (GDPR), which is a directly binding legal act. The GDPR protects the fundamental rights and freedoms of individuals, in particular their right to the protection of personal data.

DEFINITION

Personal data

Personal data is any information relating to an identified or identifiable natural person. Personal data includes all types of information that directly or indirectly identifies a person: name, e-mail, telephone number, etc.

Principles

The following data protection principles underlie the Privacy Policy:

-personal data must be processed lawfully, fairly and transparently;

-personal data must be collected exclusively for specified, explicit and legitimate purposes and must not be further processed in a manner incompatible with those purposes;

-personal data must be collected fairly and limited to the relevant information necessary to achieve the purpose for which the data are processed;

-personal data must be accurate and, where necessary, kept up to date;

-all necessary measures must be taken to ensure that personal data which are inaccurate, relevant to the purpose of their processing, are erased or rectified without delay;

-personal data must be stored in a form which permits identification of an individual only for the period of time necessary to achieve the purpose for which the data are processed;

-all personal data must not be disclosed and must be stored in a manner which ensures their appropriate security;

-personal data shall not be transferred to third parties, except in cases where such transfer is necessary for AirHelp to provide the services stipulated in the agreement;

-you have the right to access personal data, to change or delete data, to restrict or object to data processing, as well as the right to data portability.

Collection and use of personal data

If you want to use our services and provide information, we may ask you to provide personal data in order for us to perform our work, provide our services and improve their level.

Personal data may be transmitted through our website, email or other electronic or software solutions supported by us, as well as by postal mail or by telephone. All personal data is collected in accordance with the GDPR. We process personal data only to the extent necessary to achieve strictly defined, explicit and legitimate purposes, or to achieve a purpose the achievement of which is required by the legislation of the country in which we operate. The personal data we collect primarily include names, email addresses, and telephone numbers. We collect this personal data in order to provide our terms and conditions stipulated in the public offer. In addition, we collect personal data for other purposes, such as for statistical purposes, administrative and communication tasks, collaboration on internal projects, and activities for the joint work of the organization’s departments.

Use of personal data

We use personal data for the purposes for which it is collected and store it only for the time necessary to achieve these purposes. We may store information about you as long as it is necessary to provide our services, to fulfill our legal obligations, or to achieve any of the purposes listed above. Access to personal data is provided exclusively to employees of Multimed LLC, as well as controlled affiliated organizations who have the appropriate permission and a clear business need for access to the data.

Use of cookies

Our site and our partners use cookies or similar technological solutions to ensure maximum user convenience and to analyze trends, administer the site, track user behavior onwebsite and to gather demographic information about our customer base as a whole.

Cookies are small text files that are stored on your device to track user behavior patterns and preferences. Our cookies do not contain information that can directly identify you. We automatically collect certain information through cookies and tracking tools, such as Internet Protocol (IP) addresses; browser type; Internet Service Provider (ISP); referring and exit pages; files viewed on our website (e.g. HTML pages, images); operating system; date and time stamp; and/or clickstream statistics to analyze general trends and manage the website. You can control the use of cookies at the browser level, but if you choose to disable cookies, this may limit the availability of certain features and capabilities of our website.

Transfer of personal data

We only transfer personal data to a third party in the following circumstances:

-if you have given your consent;

-if the purpose of such transfer is directly related to the purpose for which the personal data was originally collected;

-if it is necessary for the preparation, clarification and performance of the Agreement with you;

-if it is required by law, administrative or judicial order;

-if it is necessary for the establishment and defense of claims or for legal action;

-if it is necessary to comply with a legitimate request from public authorities, including national security services and law enforcement agencies;

-if it is necessary to prevent abuse or other unlawful acts, such as coordinated attacks, in order to ensure data security.

Security of data processing

The security of your personal data is important to you. We process personal data with due care for their security, implementing and maintaining appropriate and generally recognized standards of technical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular if the processing involves the transmission of data over a network, as well as against other forms of unlawful use.

Your rights to the protection of personal data

You have the right at any time to request access to personal data, their correction or deletion, to prohibit their processing or to object to their processing, as well as the right to data portability. In order to maintain the current state of personal data, we recommend that you inform us of any changes or inaccuracies.

Marketing email newsletters and advertising benefits

With your consent, we may send you marketing emails. The consent in question must be given voluntarily, knowingly and unambiguously. You can always object to the use of your personal data for direct marketing purposes without having to provide a reason for such objection, upon prior request and free of charge. You can do this by clicking on the “Opt Out” link in any of the letters you receive from us.

Marketing letters contain information that we believe may be of interest to you, such as news about our products and services.

Complaints

You have the right to file complaints about how we process your personal data. All requests and complaints must be handled promptly and in accordance with internal rules by the Data Protection Officer (DPO).

Complaints can be sent to marketing@multimed.com.ua.

Amendments to this Privacy Policy.

Periodically, changes may be made to this Privacy Policy, for example in the event of changes in applicable legislation or in the corporate structure of our company.